SIPPING AND RETURNS

                                           

GENERAL SHIPPING INFORMATION

We provide free shipping to India on orders above Rs2000/-

We dispatch the order within 10-12 working days.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. 

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

TAXES

All prices are inclusive of 12% GST.

DELIVERY TIME

We try our best to ship our pieces to you within 10-12 working days. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

If you desire express shipping, please write to muskmeadows@gmail.com with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

                       EXCHANGES & RETURNS

We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refund on any product sold. Once the  pieces are sold they can be exchanged for replacement. We do not provide for refund.

If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at muskmeadows@gmail.com and someone from our team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the  pieces. They may request for further information/photographs to assess your return request. Please do assist them.

        HOW TO EXCHANGE?

        You must inform us within 7 days of delivery of the product. Please send us an email to muskmeadows@gmail.com with order no and attach an image of the piece purchased.Pieces sent before prior notification will not be accepted.

        The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping.

        Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for exchanges. We would require all original papers to be returned with the product.

        We reserves all rights to inspect the condition of the product before processing any returns or exchanges..

        All custom made orders are non-returnable.

         

        DISCLAIMER : 

        1. If a piece is exchanged once, it cannot be exchanged the second time.
        2. Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.